Associate Community Manager

You’ll work closely with our Community Manager and colleagues across publishing, and game development.

We’re looking for someone who enjoys being close to an audience and is comfortable moving between different kinds of work. You might spend one day managing Discord conversations and responding to social comments, and the next editing short-form videos, writing a newsletter or preparing content around an announcement.

Reporting into the Commercial Director, you will be working with the communities of current ustwo games projects, as well as new exciting announcements and go to market campaigns.

About you

• Around one to three years of relevant experience in community management, social media or digital content

• Experience managing a real online community, whether professionally, independently or on a voluntary basis

• Confidence managing platforms such as Discord and social media channels

• Experience creating and editing short-form video content

• A good understanding of TikTok, Instagram Reels, YouTube Shorts and platform-native content

• Strong written communication skills and the ability to adapt your tone for different audiences

• Able to build positive relationships with audiences 

• Organised and dependable, with the ability to manage several deadlines at once

• Proactive, adaptable and comfortable working in a small, collaborative team

• Genuine enthusiasm for games and the people who gather around them

Nice to have

• Experience supporting an indie game announcement or launch

• Experience writing blogs, newsletters or longer-form community updates

• Experience coordinating with influencers, streamers or content creators

• Familiarity with tools such as CapCut or similar video-editing software

• Understanding of social and community performance metrics

• Experience supporting playtests, betas or Steam events

• Experience working with game developers, publishers, artists or marketing teams

What you'll be doing

Community management

• Support the day-to-day management of the project’s community and social channels

• Help establish and moderate spaces such as Discord, Steam forums and other owned community channels

• Build positive relationships with community members and encourage meaningful participation

• Help create a welcoming, inclusive and values-led environment

• Monitor audience sentiment, recurring questions and emerging conversations

• Support community activity around announcements, showcases, playtests, demos and launch

• Help identify and nurture active community members and early advocates

Social and content creation

• Plan and publish regular social content in line with the wider content calendar

• Create and edit short-form video for platforms such as TikTok, Instagram Reels and YouTube Shorts

• Write clear and engaging copy for social posts, community updates, blogs and newsletters

• Help capture content with developers and other members of the studio

• Work with art and marketing colleagues when bespoke visual assets are needed

• Maintain organised content files, footage and publishing workflows

Project and campaign support

• Work with the Community Manager to maintain a clear and sustainable content calendar

• Support community-facing reveals, events, partnerships and showcases

• Assist with the execution of influencer and creator activity

• Help coordinate outreach, materials and follow-up with creators where needed

• Track basic channel and content performance, using platform analytics tools or other data to Identify what is resonating and use those insights to inform future content

• Support wider publishing and marketing activity when priorities shift

• This role is a 12 month fixed-term contract, salaried as a preference, but we are also open to day-rate contractors. 

• For Fixed term hires, most benefits are offered and matched to our permanent team: BUPA private medical, pension, profit share, flexible working, enhanced parental leave, 25 days holiday plus paid sick leave.

• We're looking for a hybrid work setup for this one, with people willing to spend at least one day in the studio per week, as it's a crucial aspect of creating content and building our community.